BlinkBay

Privacy Policy

Effective date: 25 July 2026 · Last updated: 25 July 2026

1. Who we are

BlinkBay (“BlinkBay”, “we”, “us”, or “our”) operates a delivery marketplace platform connecting customers, shops, and riders through our websites and mobile applications available at https://blinkbay.life and related domains (together, the “Services”).

This Privacy Policy explains how we collect, use, store, and share personal information when you use BlinkBay.

2. Scope

This policy applies to:

  • Customer mobile apps (iOS and Android)
  • Shop and rider apps / portals
  • Admin and shop web dashboards
  • Our APIs, notifications, maps, and in-app calling features

By using BlinkBay, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

3. Information we collect

3.1 Information you provide

  • Account details — name, phone number, email address, password or authentication credentials, profile information
  • Order & delivery details — delivery addresses, order contents, special instructions, order history
  • Shop / rider details — business information, vehicle or delivery preferences, availability status (where applicable)
  • Support & complaints — messages, complaint content, and related attachments you submit
  • Communications — in-app messages and metadata related to voice calls with shops or riders

3.2 Information collected automatically

  • Device & usage data — device type, OS version, app version, language/locale preferences, crash logs, performance diagnostics
  • Location data — approximate or precise location when you grant permission (for address selection, delivery tracking, and marketplace features)
  • Log data — IP address, timestamps, API request metadata, and security-related events

3.3 Information from third parties

  • Payment processors (e.g. Stripe) — payment status and limited payment metadata (we do not store full card numbers)
  • Maps providers (e.g. Google Maps) — map tiles, geocoding, and routing results needed to show addresses and tracking

4. How we use information

We use personal information to:

  • Create and manage accounts
  • Process orders, payments, refunds, and deliveries
  • Show maps, delivery addresses, and live order tracking
  • Enable in-app voice calls between customers, shops, and riders
  • Send transactional notifications (order status, delivery updates)
  • Personalize language/locale experience
  • Provide customer support and handle complaints
  • Improve safety, prevent fraud/abuse, and secure the platform
  • Comply with legal obligations and enforce our terms
  • Analyze aggregate usage to improve product reliability and performance

5. How we share information

We share information only as needed to operate BlinkBay:

  • Other users on the platform — e.g. shops and riders may receive delivery address, contact details, and order information required to fulfill an order
  • Service providers — hosting, analytics, maps, payments, communications, and infrastructure vendors under contractual obligations
  • Legal & safety — when required by law, court order, or to protect rights, safety, and security
  • Business transfers — in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards
We do not sell your personal information.

6. App permissions

Depending on your device and role, BlinkBay may request:

  • Location — to set delivery addresses and show live order tracking on the map
  • Microphone — for secure in-app voice calls with shops and riders
  • Internet / network — to sync orders, payments, and notifications

You can revoke permissions in your device settings. Some features may not work without the related permission.

7. Payments

Payments are processed by trusted third-party payment providers (including Stripe). Card details are handled by the payment provider according to their security standards. BlinkBay receives payment confirmation and limited metadata needed for order fulfillment and accounting.

8. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including order history, legal/accounting requirements, dispute resolution, and security. When data is no longer required, we delete or anonymize it where reasonably possible.

9. Security

We use administrative, technical, and organizational measures designed to protect personal information (such as encrypted transport via HTTPS, access controls, and secure infrastructure practices). No method of transmission or storage is 100% secure; please use a strong password and keep your account credentials private.

10. Your rights & choices

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your account or certain data
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent (e.g. optional permissions)

To make a request, contact us using the details in Contact us. We may need to verify your identity before fulfilling a request.

11. Children

BlinkBay is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.

12. International transfers

Your information may be processed on servers or by providers located outside your country of residence. Where we transfer data internationally, we take steps designed to ensure an appropriate level of protection consistent with this policy and applicable law.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of BlinkBay after changes become effective means you accept the updated policy.

14. Contact us

If you have questions about this Privacy Policy or your personal data, contact us: